Privacy Policy

Revision Policy:

Revisions are contingent on the selected package. Clients may request unlimited free amendments, and we will revise their design at no additional charge, provided the original concept and design remain unchanged. The revision turnaround time is 48 hours.

Refund Policy Funds deposited will not be eligible for a refund once the initial designs are approved or a change is requested, unless Custom Logo Agency terminates your contract for a reason other than your breach or inaction.

All refund requests are subject to the following terms:

  1. If a request is made before the delivery of initial design concepts, a full refund will be issued minus a 10% administrative and processing fee.
  2. If a request is made within 48 hours of the initial design delivery, a 66% refund will be issued (less a 10% processing fee).
  3. If a request is made between 48 to 96 hours after initial design delivery, a 33% refund will be issued (less a 10% processing fee).
  4. No refunds will be issued after 96 hours of initial design delivery.
  5. No refunds will be issued if the client becomes unresponsive for more than 5 working days.
  6. No refunds will be issued after the final files are delivered.
  7. No refunds will be issued for website bundles after the initial mockup is revised or inner pages are approved.
  8. For combo packages, refunds apply only to the portion of the project that remains unapproved.

Refund requests must be submitted to our support department. Custom Logo Agency reserves the right to approve or reject any refund request based on individual circumstances.

To claim a refund:

1. Submit your request via:

  1. Live Chat
  2. Email: [email protected]
  3. Toll-free: (855) 611-3767

2. After approval, design rights will transfer to Custom Logo Agency, and you may no longer use any version of the designs.

3. Custom Logo Agency may share copyright data with government agencies to prevent reuse of refunded designs.

100% Unique Design Guarantee We guarantee that all logo designs are created from scratch. If your delivered logo is found to be substantially similar to an existing design, we will provide a new one. However, we are not responsible for accidental similarities.

Quality Assurance Policy Our designers strictly adhere to the client’s provided specifications. Designs are developed after thorough research to ensure originality and quality.

100% Satisfaction Guarantee We will continue to revise the requested design until you are completely satisfied, within the scope of your package.

Delivery Policy All design files are delivered to the "My Account" area and are accompanied by an email notification. Standard delivery is 5–7 days. Rush delivery within 24 hours is available for an additional $100.

Domain & Hosting Domain and hosting are included free with applicable packages. Email accounts can be configured through third-party software such as Outlook. Opting out of hosting with us will forfeit email account services.

Record Maintenance Final design files are archived. Clients may request access to these files at any time.

Customer Support We offer 24/7 customer support via email, chat, and phone.

My Account Area Clients are responsible for checking their "My Account" area for updates, queries, and instructions. Failure to do so may impact eligibility for refunds.

Correspondence Policy Custom Logo Agency is not responsible for communication from emails or numbers not listed on our official website. We are only liable for communication from our domain ([email protected]) and listed toll-free numbers.

Public Conduct Agreement Both parties agree not to publicly defame each other on any platform. Any breach of this agreement may result in compensation determined by the non-breaching party.

Money Back Guarantee Our money-back guarantee applies only when the request is made in good faith. If a client places similar orders with other agencies to seek refunds, Custom Logo Agency reserves the right to reject the request.